Terms of Service

1. About Casenote

Casenote is a service operated by Nevin Solutions (organisation number 936682960), Schøningsdal 3, 7020 Trondheim, Norway. By creating an account and using Casenote, you agree to these terms.

2. What Casenote is and is not

Casenote is a documentation tool that transcribes sessions and generates structured notes. It is not a medical records system, electronic health record (EHR), or clinical decision-support tool.

Notes generated by Casenote are AI-assisted drafts. You are solely responsible for reviewing, editing, and verifying all generated content before using it professionally. Casenote does not substitute for your professional judgment.

3. Beta service

Casenote is currently in beta. This means the service is still under active development. Features may change, be removed, or become unavailable without notice. The service is provided as-is during the beta period and we make no guarantees about uptime, accuracy, or feature availability.

We may offer free access during the beta period. This does not create any obligation to continue providing free access after the beta period ends.

4. Your responsibilities

By using Casenote you agree to:

• Only record sessions where you have obtained appropriate consent from all participants, in accordance with applicable laws and professional obligations.
• Not use Casenote to record conversations without the knowledge of participants where this is prohibited by law.
• Review all AI-generated notes before storing, sharing, or acting on them.
• Not use Casenote for any unlawful purpose or in violation of applicable professional codes of conduct.
• Keep your account credentials secure and not share access with others.

5. Subscriptions and billing

Paid subscriptions are billed monthly. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access until then.

We do not offer refunds for partial billing periods unless required by applicable law.

We reserve the right to change pricing with reasonable notice. If you do not agree to a price change, you may cancel before the new price takes effect.

6. Your content

You retain ownership of your session recordings, transcriptions, and notes. By using Casenote, you grant us a limited licence to process this content for the sole purpose of providing the service to you.

Your content is not used to train AI models. See our Privacy Policy for full details on how your data is handled.

7. Limitation of liability

To the maximum extent permitted by law, Nevin Solutions is not liable for any indirect, incidental, or consequential damages arising from your use of Casenote, including but not limited to errors in AI-generated notes, data loss, or service interruptions.

Our total liability to you for any claim arising from use of the service shall not exceed the amount you paid to us in the three months prior to the claim.

8. Account termination

You may delete your account at any time. On deletion, your data will be removed from our systems in accordance with our Privacy Policy.

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.

9. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through the application. Continued use of Casenote after changes are posted constitutes your acceptance of the updated terms.

10. Governing law

These terms are governed by the laws of Norway. Any disputes shall be subject to the jurisdiction of the courts of Norway.

11. Contact

Nevin Solutions
Schøningsdal 3, 7020 Trondheim, Norway
Organisation number: 936682960
hello@casenote.io